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Last updated: July 1, 2025
Welcome to Poststack™ ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our social media scheduling and analytics services, including our website at https://poststack.ai, our scheduling application at https://app.poststack.ai, and all related services, features, and content (collectively, the "Service").
Trademark Notice: Poststack™ is a trademark. All rights reserved. Unauthorized use of this trademark is strictly prohibited.
By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.
Defined terms. In these Terms, "Data Fiduciary" means Poststack.ai, the entity that, alone or jointly with others, determines the purpose and means of processing personal data under the Digital Personal Data Protection Act, 2023 ("DPDP"). "Data Principal" means you, the individual to whom the personal data relates. "Personal data" has the meaning given in DPDP. These terms have the same meaning in our Privacy Policy.
By accessing and using Poststack™, you accept and agree to be bound by the terms and provision of this agreement.
These Terms apply to all users of the Service, including without limitation users who are browsers, agencies, contributors of content, and users of our social media scheduling service.
Age requirement (18+). The Service is intended for business and professional use by individuals aged 18 and above. If you are under 18, you may not use the Service. By using the Service, you represent and warrant that you are at least 18 years old.
Date of birth at signup. To verify your age, we collect your date of birth at signup and block registration if the date indicates you are under 18. Your date of birth is used only for this age verification purpose, as described in our Privacy Policy.
Consent by use (DPDP Section 6). To the extent that any use of the Service involves processing of your personal data on the basis of consent under DPDP Section 6, your continued use of the Service after being presented with the relevant notice constitutes your consent to that processing, in addition to any explicit consent you give through our consent prompts (for example, the cookie banner, marketing email opt-in, and OAuth authorisations for social media platforms). You may withdraw consent at any time as described in our Privacy Policy; withdrawal does not affect the lawfulness of processing carried out before withdrawal.
We reserve the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. We shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Service.
Some features of our Service may require you to create an account. You are responsible for:
The former public agency directory, including its listing, claim, edit, and verification flows, has been retired. Historical directory records are preserved as described in our Privacy Policy but are not publicly available.
You agree not to use the Service to:
When using our scheduling service, you additionally agree not to:
Important: You are solely responsible for ensuring that content you publish through our Service complies with all applicable laws, regulations, and third-party platform terms of service.
The former public agency directory is no longer offered. Historical listing, claim, and verification records are retained only for lawful recordkeeping and are not published or available for new submissions.
All content submitted to our platform must:
Poststack™ (the "Mark") is a trademark. A trademark application has been filed and the Mark is being used in commerce with the TM symbol (™) to denote common law trademark rights.
Trademark Usage: You may not use the Poststack™ trademark, name, logo, or any confusingly similar marks without prior written permission from the trademark owner. This includes:
All rights in the Poststack™ trademark are expressly reserved. Unauthorized use may result in legal action.
The Service and its original content, features, software, code, designs, and functionality are and will remain the exclusive property of Poststack™ and its licensors. The Service is protected by copyright, trademark, patent, trade secret, and other intellectual property laws of India and international treaties.
By submitting content to our Service (including agency profiles, scheduled social media posts, images, and other materials), you:
Instagram, Facebook, LinkedIn, X, YouTube, Threads, and other social media platform names and logos are trademarks of their respective owners. Our use of these names is for identification purposes only and does not imply endorsement by or affiliation with these companies.
Razorpay acts as our payment processor for all subscription payments. When you subscribe to our paid services, your payment is processed by Razorpay, who will:
Your payment information and transactions are subject to Razorpay's terms and privacy policy. We do not directly store or process your full credit card information. Razorpay holds payment data in India in line with the RBI data localisation mandate.
Our social media scheduling service may offer various subscription plans with different features and pricing. By subscribing, you agree that:
All prices are exclusive of applicable taxes unless otherwise stated. Razorpay will automatically calculate and collect applicable taxes (GST, VAT, sales tax, etc.) based on your billing location. You are responsible for paying all applicable taxes.
General Policy: Subscription fees are generally non-refundable except as required by law or as explicitly stated in your subscription terms.
Exceptions: We may provide refunds at our sole discretion in the following cases:
To request a refund, contact us at hello@poststack.ai with your subscription details and reason for the request.
You may cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation:
We offer a 15-day free trial on all subscription plans with full access to features. A valid payment method (UPI or card) is required to start a trial. These offers are subject to additional terms which will be clearly disclosed at the time of signup. Unless canceled before the trial ends, you will be automatically charged for a paid subscription.
Your privacy is important to us. Our Privacy Policy governs our collection, use, storage, transfer, and protection of your personal data, and forms part of these Terms. By using the Service, you consent to the processing of your personal data as described in the Privacy Policy.
We process your personal data only for the specific purposes listed in our Privacy Policy. We do not process your personal data for any purpose that is not stated in the Privacy Policy, and we do not use broad or unspecified purposes such as "platform improvement and analytics" as a catch-all basis. If we intend to use your personal data for a new purpose, we will update the Privacy Policy and obtain your consent for that new purpose before processing begins.
Your rights under DPDP Sections 11 to 14 — access, correction and erasure, grievance redressal, and nomination — and the instructions for exercising them, are described in our Privacy Policy. To exercise any of these rights, follow the instructions in the Privacy Policy or write to hello@poststack.ai.
As a Data Principal, you agree to the duties set out in DPDP Section 15:
A breach of these duties may result in suspension or termination of your account under Section 14 of these Terms, in addition to any consequences under applicable law.
Our Grievance Officer is reachable at hello@poststack.ai. We acknowledge complaints within 24 hours and respond fully within 90 days, in line with DPDP Rule 14(3). If you are not satisfied with our response, you may file a complaint with the Data Protection Board of India; the Board complaint portal is linked in our Privacy Policy.
Poststack undertakes to comply with the DPDP Act 2023 and the DPDP Rules 2025 in its processing of your personal data, including the obligations on notice, consent, security safeguards, breach notification, retention, and Data Principal rights. These Terms and our Privacy Policy are to be interpreted in line with DPDP, and any conflict between these Terms and DPDP will be resolved in favour of compliance with DPDP to the extent permitted by law.
If you are an EU/EEA resident or a California resident, the GDPR or CCPA sections of our Privacy Policy apply to you in addition to DPDP. These frameworks are addressed as secondary in our Privacy Policy because the Service is India-focused but receives global visitors.
Retired directory: The former directory is unavailable. Its historical records do not constitute an endorsement or guarantee of any agency, service, or product.
Third-Party Content: We are not responsible for the accuracy, completeness, or quality of third-party content and user-generated content.
Business Relationships: We do not mediate or resolve disputes between users and third parties. Any business relationships are solely between the involved parties.
Service Availability: We do not guarantee uninterrupted or error-free service availability.
Platform API Availability: Our scheduling service depends on third-party social media platform APIs. We do not guarantee continuous availability of any specific platform integration. Platforms may change, restrict, or discontinue API access at any time without notice.
Publishing Reliability: While we strive to publish your scheduled content reliably, we cannot guarantee successful delivery due to factors including but not limited to: platform API outages, rate limiting, policy violations, account restrictions, network issues, or content format incompatibilities.
Third-Party Platform Changes: Social media platforms may change their features, policies, API capabilities, or content formats at any time. We are not responsible for how these changes affect our service functionality or your scheduled content.
Content Moderation: Social media platforms may remove, hide, or restrict your published content based on their own policies and algorithms. We have no control over platform content moderation decisions.
Account Security: While we implement security measures, you are responsible for maintaining the security of your Poststack™ account and your connected social media accounts. We are not liable for unauthorized access resulting from compromised credentials.
"AS IS" Service: THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.
To the fullest extent permitted by law, Poststack™ shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
Our total liability to you for all damages, losses, and causes of action (whether in contract, tort, or otherwise) shall not exceed the amount paid by you, if any, for accessing the service during the 12 months preceding the incident, or $100 USD, whichever is greater.
Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, including liability under DPDP for breaches of DPDP obligations.
You agree to indemnify, defend, and hold harmless Poststack™ and our affiliates, officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising from:
We may terminate or suspend your account and bar access to the service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the service will cease immediately. All provisions of the Terms which by their nature should survive termination shall survive termination.
On termination or account deletion, we process your personal data in line with the retention schedule in our Privacy Policy, including erasure of your personal data subject to legal retention exceptions.
These Terms shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions.
Any disputes arising out of or relating to these Terms or the service shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 2015, or through the courts of competent jurisdiction in India.
Where a dispute concerns processing of personal data under DPDP, the grievance and complaint mechanisms described in our Privacy Policy — including the right to complain to the Data Protection Board of India and to appeal to TDSAT under DPDP Section 29 — apply in addition to the dispute resolution mechanism above, to the extent required by DPDP.
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.
By continuing to access or use our service after any revisions become effective, you agree to be bound by the revised terms.
If you have any questions about these Terms, please contact us:
Grievance Officer (DPDP): hello@poststack.ai
General Inquiries: hello@poststack.ai
Website: https://poststack.ai
We acknowledge inquiries within 24 hours and respond fully within 90 days, in line with DPDP Rule 14(3).
8. Social Media Integration & Platform Terms
Connecting Social Media Accounts
Our scheduling service allows you to connect and authorize access to your social media accounts on Instagram, Facebook, LinkedIn, X, YouTube, and Threads. By connecting your accounts, you:
Third-Party Platform Terms
Important: When you connect a social media account and publish content through our service, your content and account usage are subject to that platform's terms of service, community guidelines, and privacy policies. These include but are not limited to:
You are solely responsible for complying with all third-party platform terms. We are not responsible for any violations of platform policies or any actions taken by platforms against your accounts.
User Responsibility for Published Content
You acknowledge and agree that:
API Rate Limits & Service Quotas
Social media platforms impose API rate limits and usage quotas. We may impose our own usage limits to ensure fair access and comply with platform requirements. These limitations may include:
We reserve the right to modify usage limits at any time. Exceeding rate limits may result in temporary service restrictions or account suspension.
Platform Changes & Service Disruptions
Social media platforms may change their APIs, policies, or features at any time. We are not responsible for:
We will make reasonable efforts to adapt to platform changes, but we do not guarantee uninterrupted service for any specific social media platform.